* Please fill out all the fields.

Customer Feedback Form

We Value Your Opinions - Help Us Improve Our Services

Full Name * Company Name * Job Position * Email Address * What was your last purchase from AMTI? * What factors do you consider most important when deciding to purchase a product? *

Credibility of the Company

Product/Service Quality

New Product/Service

Price

Customer Reviews

Customer Service

Solution to pain points

Recommendation by colleagues

Other

CUSTOMER EXPERIENCE - ACCOUNT MANAGER & DELIVERY SERVICES

Rate us on the following areas based on your experience with your AMTI Account Manager and Delivery Services.

Account Manager *

Criteria	Excellent	Very Good	Good	Fair	Poor
Customer Service
Professionalism
Communication
Understanding Customer's Needs

Other feedback or comments on your Account Manager

Delivery Services *

Criteria	Excellent	Very Good	Good	Fair	Poor
On-time Delivery Service
Professionalism
Package/Goods handling
Quality of products upon delivery

Other feedback or comments on our Delivery Services

CUSTOMER EXPERIENCE - SUPPORT SERVICES

Please check or select N/A if you have not yet experienced our technical support.

On which device(s) did you encounter issues that required our support? *

*If others, please specify.

Laptop
Desktop
Servers/Storage
Others:
How did you get in touch with our support staff? *
Phone
Email
In Person
N/A
Others:
How long before you received an acknowledgment from us? *

How did the support staff resolve your concern? *

Level of satisfaction relating to the support extended by AMTI *

Please rate us on the following areas based on your experience with our customer support.

Criteria	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Time required in resolving your concern
Technical skills of support staff
Customer service skills of support staff
Communication and follow-up on problem resolution
Overall quality of support

Is there anyone from our team you would like to commend or bring to our attention?

Kindly write the name and job title.

Customer Satisfaction *

Criteria	Yes	Neutral	No
Were you satisfied with your experience with us? (from sales to delivery)
Did our products/services meet your expectations or standards?
Would you recommend AMTI to a colleague, friend or family member?
Would you buy from us again?

Other comments or feedback: